When Alvaka began looking for the best desktop and end-user helpdesk solution, the choice wasn’t hard. From backend tool, to support process, to customer care Distinctive Technologies is the developer of excellent end-user helpdesk services. Together, we have integrated our services and support in order to deliver to the customer a seamlessly blended support solution from the high end critical infrastructure, down to the most common desktop issues. By doing so, we strive to raise productivity by quickly resolving network issues, regardless of where they originate, and help the customer to realize the best possible ROI on their Information Technology investment.

Distinctive Technologies — Provider of the PC Pinpoint Product Family — redefines the traditional service method by melding People, Process and Technology into a Knowledge-centered support model that maximizes help desk and IT service and support results. Our innovative approach utilizes advanced automated test and repair technology in conjunction with Intelligent Content Delivery Systems™ prior to technical support intervention, to reduce support times by as much as 75 percent. This time saving process, combined with our "Positively Outrageous Service Philosophy," increases problem resolution percentages, service levels and ultimately customer satisfaction.

The privately held Colorado-based company was founded in 1996 by a management team with extensive experience in the mass storage, component repair, software development and technical support industries.