Why are Patch Management and Change Management Important?

Alvaka Networks has arguably the best and most sophisticated patch management process in the Orange County, Los Angeles County and possibly the US.  Not many firms can deploy vast quantities of patches to valuable high availability servers and PCs with smoke testing qualify control while following the sun globally during selected narrow service windows.

Change Management
Change management is vital to every stage of the patch management process. As with all system modifications, patches and updates must be performed and tracked through the change management system. It is highly unlikely that an enterprise-scale patch management program can be successful without proper integration with the change management system and organization.

Like any environmental changes, patch application plans submitted through change management must have associated contingency and backout plans. What are the recovery plans if something goes wrong during or as a result of the application of a patch or update? Also, information on risk mitigation should be included in the change management solution. For example, how are desktop patches going to be phased and scheduled to prevent mass outages and support desk overload? Monitoring and acceptance plans should also be included in the change management process. How will updates be certified as successful? There should be specific milestones and acceptance criteria to guide the verification of the patches' success and to allow for the closure of the update in the change management system....

Why are Patch Management and Change Management Important?2019-08-15T15:50:03-08:00

What Is Change Management and Why Is it Important?

In the past two weeks I have witnessed a couple of contrasting situations involving configuration changes in IT.  In one environment the client has a strict adherence to the practice of using Change Management in all their IT operations.  In the other operation the client has been reluctant to embrace Change Management.  When it came time for one of those inevitable problems that occasionally hit the Information Infrastructure, the outcomes for the two firms was very different.

What is change management?

Here is the definition from Wikipedia based upon the industry standard Information Technology Infrastructure Library (ITIL).

Change management is an IT service management discipline. The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure, in order to minimize the number and impact of any related incidents upon service. Changes in the IT infrastructure may arise reactively in response to problems or externally imposed requirements, e.g. legislative changes, or proactively from seeking improved efficiency and effectiveness or to enable or reflect business initiatives, or from programs, projects or service improvement initiatives. Change Management can ensure standardized methods, processes and procedures which are used for all changes, facilitate efficient and prompt handling of all changes, and maintain the proper balance between the need for change and the potential detrimental impact of changes.

A change is an event that is....

What Is Change Management and Why Is it Important?2018-01-29T23:19:11-08:00